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| Telephone Monitor |
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General
This product helps evaluate the training of telephone operators or telemarketers. The audio
from up to three handsets is routed to the TAMS unit and a central monitoring office can call
the unit to listen to any of the three handsets. Typically the monitoring office uses a PC to
autodial all of the deployed TAMS units and automatically record the audio. That audio is then
later evaluated to determine the effectiveness of the training of the operator.
Technical
The TAMS employs an embedded controller coupled with a telephone interface and audio switching
circuitry. Selecting the desired audio channel is accomplished using DTMF signaling from the
monitoring office.
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